Terms and Conditions

Last updated: 21 May 2026

These Terms and Conditions govern the use of the website and the services provided by Villa Branda – Tavira Nature Hotel, operated by Letras Coesas, Lda., Portuguese tax identification number (NIF) 519120868.

By making a booking, using the website or using the hotel’s services, the user accepts these terms.

1. Identification of the Establishment

Villa Branda – Tavira Nature Hotel

Operated by: Letras Coesas, Lda.

Portuguese tax identification number (NIF): 519120868

Registered office: Rua Miguel Bombarda, no. 64

8000-394 Faro

Villa Branda – Tavira Nature Hotel

Quinta Fonte do Bispo

Santa Catarina E.N. 270

8800-161 Santa Catarina Fonte do Bispo – Tavira

PORTUGAL

Email: geral@villabrandahotel.pt

Telephone: (+351) 281 971 850

Mobile: (+351) 937 545 739

RNET registration number: 13435

2. Bookings

Bookings may be made:

• Directly through the official website
• By telephone
• By email
• Through partner platforms and distribution channels

Certain rates may include a continental buffet breakfast, SPA access and specific services, depending on the package booked.

The hotel reserves the right to request a bank card guarantee and/or prepayment.

3. Check-in and Check-out

Check-in: from 3.30 pm to 11.30 pm

Check-out: by 12 noon

The following options may be available:

• Early check-in (subject to availability)
• Late check-out (subject to availability and possible additional charges)

Guests may be asked to present valid identification at check-in.

Self check-out

Self check-out may be available where indicated by the hotel and in accordance with the procedures communicated to the guest.

Using self check-out does not release guests from responsibility for paying outstanding balances, purchases, taxes, damage, lost cards/keys or any other charges associated with their stay.

The hotel reserves the right to charge subsequently for duly established amounts associated with the booking, where legally permitted.

4. Cancellations and Amendments

The applicable conditions depend on the rate selected at the time of booking.

Unless otherwise stated:

Flexible Rate

• Cancellations made up to 2 days before arrival: no penalty
• Late cancellations or amendments: the full booking amount may be charged
• Failure to arrive (no-show): the full booking amount may be charged

Non-refundable Rates

Non-refundable bookings do not allow cancellations, amendments or refunds.

Specific conditions may apply to groups, promotional packages, events, special offers and peak seasons.

5. Children and Occupancy

The hotel offers:

• Double and family rooms
• Family suites with separate rooms
• One-bedroom villas with a kitchenette and living room

Maximum unit occupancy: up to 4 guests.

Cots for children up to 3 years old may be provided free of charge upon request and subject to availability.

6. No-smoking Policy

Villa Branda – Tavira Nature Hotel is a non-smoking establishment.

Smoking (including electronic cigarettes, heated tobacco devices, vapes or similar products) is not permitted in:

• Rooms, suites and villas
• Terraces and balconies of accommodation units
• The SPA and indoor pool
• The gym
• The games room
• The restaurant and indoor areas
• Sports areas
• Yoga and wellness areas
• Areas surrounding the swimming pools
• The pool bar and immediately adjoining terraces
• Any other areas designated as non-smoking

The hotel provides designated outdoor smoking areas.

Failure to comply may result in:

1. a) Charges for extraordinary cleaning, sanitisation, odour removal, textile treatment, laundering of curtains, mattresses, upholstery and bed linen, and any other necessary measures;
2. b) Charges for the temporary unavailability of an accommodation unit if it needs to be taken out of service;
3. c) Liability for damage caused to third parties or to the premises;
4. d) Refusal of continued accommodation or termination of the stay in cases of serious non-compliance.

Without prejudice to the above, breaches of applicable legislation may also constitute an administrative offence under Law No. 37/2007 of 14 August, and the competent authorities may impose the fines provided for by law.

7. Pets

Pets are not permitted at the hotel.

Exceptions apply where required by law, including assistance animals.

8. SPA Villa Branda

8.1 Access and Opening Arrangements

Villa Branda SPA & Wellness is available to hotel guests and, where applicable, external visitors, subject to advance booking, availability and possible additional charges.

Access to the SPA circuit, massages, treatments and wellness experiences may vary depending on the booking type, purchased package, promotional campaigns, time of year or applicable commercial conditions.

The hotel reserves the right to restrict access for reasons of safety, maintenance, capacity, technical conditions or misuse of the facilities.

8.2 Opening Hours and Bookings

SPA opening hours may change without prior notice for operational reasons.

Some areas and facilities may require advance booking and be subject to capacity controls, including:

• Heated indoor swimming pool
• Jacuzzi
• Sauna
• Steam room
• Cryotherapy
• Massages and treatments

The maximum occupancy of each facility must be respected at all times.

8.3 Age Restrictions and Supervision

Children under 12 may only use authorised areas when accompanied by a responsible adult.

Access to the following is restricted to users aged 16 or over:

• Sauna
• Steam room
• Jacuzzi
• Cryotherapy

Villa Branda does not provide a childcare supervision service.

Parents, guardians and accompanying adults assume full responsibility for minors in their care.

8.4 Safety and Liability

The SPA, pools and other wellness facilities do not have permanent supervision or a lifeguard.

Use of these facilities is at the user’s own risk.

The hotel accepts no responsibility for:

• Lack of supervision of minors
• Falls, injuries or accidents
• Improper use of equipment
• Failure to follow displayed rules
• Loss, theft or damage to personal belongings
• Incidents arising from reckless or negligent behaviour by users

Wet areas may have slippery floors, and users must exercise caution.

8.5 Conditions of Use

Users must:

• Wear appropriate clothing in wet areas
• Shower before using the indoor pool, Jacuzzi and similar facilities
• Wear a swimming cap and pool footwear where applicable
• Comply with occupancy limits and displayed signs
• Use equipment responsibly and safely

The following are prohibited:

• Running or diving
• Bringing food or drinks into wet areas
• Bringing glass or sharp objects into the facilities
• Using balls, inflatable rings, toys or recreational objects in the indoor pool
• Using equipment while wearing body oils, tanning products or substances that could adversely affect the water or facilities
• Smoking or using electronic cigarettes in any SPA area

Failure to comply may result in refusal of entry, suspension of use or immediate removal from the facilities.

8.6 Contraindications and Health

Use of the sauna, steam room, cryotherapy and other temperature-based facilities is not recommended for people with:

• Cardiovascular conditions
• Uncontrolled high blood pressure
• Severe respiratory conditions
• Fever or infectious illnesses
• Contagious skin conditions
• Open wounds
• Conditions incompatible with exposure to heat or cold
• Pregnancy without prior medical advice

Use of the SPA is also not recommended:

• After heavy meals
• After consuming alcohol
• When feeling physically unwell
• Where a known medical restriction applies

A minimum interval of 1 hour and 30 minutes is recommended.

If in doubt, seek medical advice beforehand.

8.7 Massages and Treatments

Treatments, massages and wellness experiences are subject to advance booking, availability and additional payment.

Guests are asked to arrive 10 to 15 minutes before their scheduled appointment.

Late cancellations, significant delays or failure to attend may result in a full or partial charge for the booked service.

The hotel may adapt, refuse or discontinue treatments whenever it considers there to be a risk to the client, therapist or facilities.

8.8 Personal Belongings

Villa Branda accepts no responsibility for:

• Items left behind
• Equipment left unattended
• Loss, theft or damage occurring within the SPA facilities

Guests are advised to use the safes provided in their accommodation units.

8.9 Hotel’s Right to Restrict Access

Villa Branda reserves the right to:

• Restrict access
• Change opening hours
• Temporarily close facilities
• Suspend services
• Refuse entry where rules are not followed
• Stop any use deemed unsafe, inappropriate or detrimental to other users

9. Swimming Pools and Leisure Areas

The hotel has:

• Two outdoor swimming pools
• A heated indoor swimming pool
• Sports and recreational areas

Use of the outdoor pools may be restricted due to:

• Weather conditions
• Maintenance
• Operational or safety matters

Inflatables are not permitted in SPA areas.

10. Use of Swimming Pools, Sports Facilities and Leisure Areas

The swimming pools, sports facilities, recreational spaces and other leisure facilities at Villa Branda – Tavira Nature Hotel are intended exclusively for responsible use by guests and authorised users.

Swimming Pools

The outdoor swimming pools and heated indoor swimming pool do not have permanent supervision or a lifeguard.

Use of these facilities is at the user’s own risk.

The hotel accepts no responsibility for supervising children, young people or adults. This responsibility rests solely with parents, legal guardians, accompanying persons or the users themselves.

Children must remain under appropriate supervision by a responsible adult at all times.

Use of sun loungers, relaxation areas and other supporting facilities is subject to availability.

Sun loungers may not be reserved for prolonged periods by leaving towels, personal belongings or other items on them when they are not actually in use.

The hotel reserves the right to remove items left unattended for extended periods.

The hotel cannot be held liable for:

• Falls, slips or accidents
• Improper use of the swimming pools
• Diving or reckless behaviour
• Personal injuries
• Drowning incidents
• Physical injury or material damage
• Incidents arising from lack of supervision

Sports and Leisure Areas

The following facilities are also used at the users’ own risk:

• Beach volleyball court
• Beach tennis court
• Pickleball
• Croquet
• Pétanque
• Outdoor yoga area
• Games room
• Outdoor giant chess
• Gardens, green spaces and other outdoor areas

The hotel accepts no responsibility for:

• Accidents or injuries resulting from equipment use
• Falls, collisions or misuse
• Damage caused between users
• Use without adequate supervision
• Damage to personal belongings
• Misplacement, loss or theft of property

All users must comply with safety rules, use equipment carefully and stop using it whenever conditions are unsuitable.

Parental Responsibility and Supervision of Minors

The care and supervision of minors is the sole responsibility of their parents, guardians or accompanying adults.

Villa Branda – Tavira Nature Hotel does not provide childcare supervision, automatic babysitting, activity monitoring or permanent supervision of children.

Minors may remain in and use the facilities only under the responsibility of their accompanying adult.

The hotel reserves the right to restrict access to or temporarily close any facility for reasons of safety, maintenance, weather conditions, events, misuse or operational requirements, without this giving rise to a right to compensation.

11. Use of Facilities and Communal Areas

Villa Branda – Tavira Nature Hotel offers various spaces for leisure, wellness, sport and socialising. To ensure safety, comfort and proper use of the facilities, all guests and users must comply with the following rules.

11.1 Reception, Indoor Areas and Restaurant

Entry is not permitted:

• While wet or dripping water after using the pools or SPA
• Barefoot
• Wearing only a swimsuit, bikini or pool attire
• With inflatables, water toys or unsuitable objects

After using the pools or SPA, guests are asked to use:

• A towel
• Appropriate footwear
• Suitable clothing or a beach cover-up

11.2 Swimming Pools, SPA and Wellness

The swimming pools, SPA and wellness facilities are subject to their own rules.

The swimming pools and certain SPA areas do not have permanent supervision or a lifeguard.

Children must always be accompanied by a responsible adult.

Use is at the user’s own risk.

The following are prohibited:

• Running
• Diving or pushing other users
• Bringing glass into the facilities
• Misusing equipment
• Smoking in indoor SPA areas

The hotel accepts no responsibility for supervising minors or for accidents resulting from improper use or lack of supervision.

11.3 Gym

The gym is intended for hotel guests and authorised users.

Users must:

• Wear appropriate clothing and footwear
• Use a towel during exercise
• Clean equipment after use
• Return equipment to its designated place

The following are prohibited:

• Entering while wet
• Consuming alcohol
• Smoking
• Misusing equipment
• Using speakers or audio devices without headphones

Users under 16 must be accompanied by a responsible adult.

The gym is unsupervised and is used at the user’s own risk. Users must stop exercising immediately if they feel unwell.

11.4 Sports and Recreational Facilities

These include, among others:

• Pickleball
• Volleyball
• Beach tennis
• Pétanque
• Croquet
• Outdoor chess
• Yoga area
• Games room

Equipment may have to be collected from and returned to reception.

Users must:

• Use equipment responsibly
• Observe opening hours and facility capacity limits
• Put equipment away after use
• Respect other users

The following are prohibited:

• Misuse of equipment
• Removing equipment from its designated areas
• Using structures inappropriately
• Leaving pieces or accessories behind

Rules of use are displayed near the facilities.

Use is at the user’s own risk.

The hotel may restrict or suspend use of equipment for reasons of safety, maintenance, weather conditions or misuse.

Guests or users may be held responsible for damage, loss or misuse of materials, equipment or facilities.

11.5 Games Room

The games room may include arcade machines, table football, table tennis, snooker, board games and other recreational activities.

The following are prohibited:

• Damaging equipment
• Consuming food or drinks on tables or equipment
• Removing pieces, accessories or equipment from the room

The hotel accepts no responsibility for the supervision of minors or improper use. The hotel may charge for damage caused by misuse or negligent or reckless use of equipment.

11.6 Pool Bar

Access to the pool bar may be restricted for operational, safety or weather-related reasons.

The following are prohibited:

• Entering while soaked or dripping water
• Taking glassware into pool areas
• Smoking inside or in the immediate vicinity of the pool bar

Minors must be accompanied.

The selection of drinks, snacks, light meals, sweets, desserts, coffees and other products may change without prior notice.

11.7 Buffet Breakfast

Guests are asked to use the buffet responsibly.

• Take only as much food as you intend to eat
• You may return for more as often as you wish
• Use the utensils provided
• Supervise children and minors

The following are prohibited:

• Taking food away without authorisation
• Using utensils intended for one food item with another
• Wasting food

Villa Branda – Tavira Nature Hotel promotes sustainability and food waste reduction practices.

11.8 Water Dispensers

Villa Branda – Tavira Nature Hotel provides fresh purified water in the breakfast area.

This service is provided free of charge as a courtesy and may be subject to replenishment, designated locations, hygiene rules, operating hours and operational availability.

The hotel reserves the right to change, restrict or suspend this service whenever necessary.

11.9 Liability and Hotel’s Right to Restrict Access

Villa Branda – Tavira Nature Hotel reserves the right to:

• Restrict access
• Change opening hours
• Temporarily close facilities
• Suspend use of equipment
• Refuse entry where rules are not followed
• Seek compensation for damage caused to facilities, equipment or materials

Failure to follow the rules may result in restricted access, interruption of use, charges for damage or other measures permitted by law. Guests must use the spaces and equipment responsibly and follow safety rules.

12. Accessibility

Villa Branda – Tavira Nature Hotel has one adapted room for guests with reduced mobility, subject to availability and prior confirmation.

Guests with specific accessibility requirements must inform the hotel before arrival so that the availability and suitability of the requested accommodation or services can be assessed.

Allocation of an adapted unit depends on availability at the time of booking or confirmation.

13. Private Parking

The hotel provides private parking for guests, subject to availability.

Use of the car park does not automatically guarantee a reserved parking space unless expressly agreed otherwise.

The car park is not supervised.

Villa Branda – Tavira Nature Hotel accepts no responsibility for theft, damage, accidents, losses or items left inside vehicles.

Users must follow signage, designated parking spaces and internal traffic rules.

14. Opening Hours and Availability of Services

The opening hours of services, equipment, communal areas, leisure spaces, the restaurant, bar, SPA Villa Branda, gym, pools, sports facilities and other amenities are indicative and may change for operational, technical, weather-related, maintenance, safety or capacity reasons, private events or force majeure.

Some services may require advance booking, be subject to availability, incur additional charges or be subject to seasonal or specific conditions of use.

Villa Branda – Tavira Nature Hotel reserves the right to restrict, suspend, alter or temporarily close any service, equipment or facility without this automatically giving rise to any right to compensation, discount or damages, except where required by law.

15. Breakfast

Whether a continental buffet breakfast is included depends on the rate, board basis or package booked by the guest.

Breakfast hours, format and selection may change for operational, capacity-related or seasonal reasons or due to force majeure.

16. Luggage Storage

The hotel may provide luggage storage before check-in or after check-out, subject to availability and for a limited period.

This complimentary service does not replace the individual safekeeping of valuables.

The hotel accepts no responsibility for valuables, cash, jewellery, documents, electronic equipment or other fragile items left in the luggage storage area.

Guests are advised to keep their most valuable personal belongings with them.

17. Restaurant

The hotel’s restaurant is independently operated.

Opening hours, bookings, operating arrangements and specific conditions may vary.

The restaurant may welcome both hotel guests and external visitors.

For the comfort of all customers and to preserve the atmosphere of the space, guests are asked to:

• Wear appropriate clothing
• Wear footwear
• Avoid entering while wet after using the pools or SPA
• Wear a top, dress, beach cover-up or equivalent garment over swimwear
• Ensure children are supervised by their accompanying adults

Entry is not permitted:

• Barefoot
• Wearing only a swimsuit or bikini
• While wet
• With inflatables or pool toys

18. Payments

The following payment methods are accepted:

• Cash
• Multibanco (Portuguese debit card network)
• Visa
• MasterCard
• American Express

The hotel reserves the right to pre-authorise bank cards as a booking guarantee.

19. Liability

The hotel cannot be held responsible for:

• Items left unattended
• Loss, damage or theft of personal belongings
• Disruptions caused by external factors
• Weather events
• Services provided by external partners

Guests are advised to use the safe provided in their accommodation unit.

20. Data Protection

The processing of personal data is governed by:

• The Privacy Policy
• The Cookie Policy
• The General Data Protection Regulation (GDPR)

21. Alternative Dispute Resolution

Pursuant to Article 18 of Law No. 144/2015, consumers are informed that they may refer disputes to an alternative dispute resolution body:

CIMAAL – Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve

Edifício Ninho de Empresas

Estrada da Penha

8005-131 Faro

Telephone: 289 823 135

Email: apoio@consumidoronline.pt

This company is not bound by voluntary membership or by any legal obligation arising from mandatory arbitration.

22. Transfer Services

Villa Branda – Tavira Nature Hotel may provide transfer services subject to advance booking, availability and an additional charge. This service is operated and provided by an independent external provider/partner and may be subject to that provider’s own terms of operation, schedules, availability and operational responsibility.

23. External Suppliers and Partners

Certain services, experiences, activities, transfers, catering, treatments, events or programmes may be provided by partners, independent operators or external suppliers.

In such cases, services may be subject to those operators’ own terms, rules, insurance arrangements, schedules, prices and liabilities.

Villa Branda – Tavira Nature Hotel accepts no responsibility for acts, omissions, delays, accidents, damage, unavailability or failures attributable to external entities, without prejudice to consumers’ statutory rights.

24. Amendments

Villa Branda – Tavira Nature Hotel reserves the right to amend these Terms and Conditions whenever necessary.

Amendments shall take effect upon publication on the website.